Terms and conditions

Please take some time to read the information below before completing the order form and please do not hesitate to contact me if you have any questions.

Samples
I am happy to send you some samples at a small cost of £1.50 per sample (p&p free). Your samples will be sent out to you within 5 working days of receiving payment.

Placing an order
Once you have selected your chosen design please complete and sign an order form. This form has been designed to capture as much information as possible so please try and complete as much as you can. At this stage you will need to secure your order with a £30 non-refundable payment. A proof will be sent to you together with an invoice. Once you are happy you will then need to sign and send a payment of 50% of the total cost of the order. Full payment must be received 28 days before the agreed delivery date. A reminder will be sent to you.

Paying for proofs
Your first full proof (card and insert) for each item you order (one of each) will be provided at no extra cost along with your invoice for payment for your order. If, however, you would like a further proof sent to you after this process, the following prices will apply and will be added to your final bill:

Card and insert proof - as per price list for your particular range
Card - £1.50
Insert - £1.00

Delivery
Your order will be despatched to you via Special Delivery Service which will require a signature - the cost of this will depend on the weight of your order but should be no more than £10 and will be advised to you.

Additional postage costs
If you require calligraphy on your stationery order the finished articles are sent by special delivery to the calligrapher and returned the same way. Therefore a postage cost for this service will apply, depending on the weight of the package. Costs for postage of albums and favours will be advised to you.

Amendments to your stationery
Unless we have agreed a date for work to commence on your order (if your wedding date is sometime away) work will commence on your order once I have received your signed proof and deposit. If however after this time you wish to put any amendments through and the inserts have been produced a charge will be incurred for any changes that need to be processed. These extra charges will be invoiced to you before the changes are put through. The extra charge will be priced on what needs to be changed and explained to you.

Cancelling your order
If you cancel 28 days or more before the order delivery date you will receive half of your deposit back. The £30 'secure your booking' payment is non-refundable and covers the cost of any work already carried out and admin costs. If you cancel less than 28 days before the order delivery date you will unfortunately not be entitled to any refund, as your order would be in the process of being created, if not completed.

Payment of your order
I accept cash and cheques which should be made payable to Mrs E A Colley. You may also pay me via PayPal - please ask me for further details.